What ARAS can assist with
ARAS can provide information and advocacy support about a range of residential aged care matters, including:
- care and services;
- communication with aged care providers;
- involvement in decisions about care;
- rights, choice and decision-making;
- concerns about quality or safety of care;
- feedback and complaints;
- accessing information about aged care services;
- understanding options and possible strategies for resolving concerns; and
- transitions between hospital, home and residential aged care where there are concerns, delays or barriers affecting access to appropriate aged care services and supports.
Financial Advocacy Support
ARAS also provides a specialist Financial Advocacy service to support older people with financial matters relating to residential aged care.
Financial Advocates can support older people to:
- understand residential aged care fees, charges and costs;
- understand residential aged care statements, invoices and bills;
- identify unexpected charges, discrepancies or possible billing errors;
- understand financial information when considering a move into residential aged care;
- liaise with Services Australia and aged care providers about aged care fees and charges;
- understand financial hardship options and receive support to complete financial hardship applications; and
- raise and work towards resolving concerns or disputes about aged care fees and charges.
Financial Advocacy Services flyer
ARAS Financial Advocates are not financial advisers, financial planners or financial counsellors and do not provide financial or legal advice.
