FAQ

ARAS provides free, independent and confidential information and advocacy support to older people and, where appropriate, their representatives.

Yes. You can contact ARAS anonymously to receive information and discuss your concerns in general terms.

If you would like ARAS to provide advocacy support or take action on your behalf, we may need your name and contact details. ARAS will explain what information is required and seek your consent before sharing your information, unless disclosure is required by law or there are serious concerns about imminent harm.

Not necessarily. ARAS will discuss the most appropriate way to meet with you. Depending on your circumstances, meetings may be arranged at the ARAS office, your home or another appropriate location.

Yes. ARAS provides advocacy and information services across South Australia. Support may be provided by telephone or other appropriate means, and advocates may travel to regional areas where appropriate.

Yes. ARAS can provide information about Australian Government-funded aged care services, including residential aged care, the Commonwealth Home Support Programme (CHSP) and Support at Home, as well as information about aged care rights, services and options.

ARAS can provide information and advocacy support to help you understand and exercise your rights, make informed decisions, raise concerns or complaints, navigate the aged care system and address issues relating to your aged care services.

Yes. ARAS can provide information and support to help you understand your rights, explore your options and build your confidence to raise concerns yourself, where you feel comfortable doing so.

You can also access OPAN's Self-advocacy Toolkit for practical information about speaking up for better aged care.

ARAS can make a referral to professional legal advice and information service.

Yes. ARAS advocates can arrange to meet with you at your aged care home where appropriate. Your privacy and confidentiality will be respected, and the advocate will discuss the meeting arrangements with you.

Yes. The ARAS office at 175 Fullarton Road, Dulwich is wheelchair accessible. The office is located on the ground floor and can be accessed by the ramp at the front of the building or by the lift from the basement car park.

Please contact ARAS before your visit if you require lift access or have other accessibility requirements. An accessible toilet is available within the ARAS office.

Click here to find accessible parking spaces.

ARAS does not confront an alleged abuser, as this may increase the risk to the older person or ARAS staff. ARAS will work with the older person to explore available options and strategies to support their rights, wellbeing and safety.

Yes. ARAS provides advocacy and information services across South Australia. Support may be provided by telephone or other appropriate means, and advocates may travel to regional areas where appropriate.

Yes. ARAS has specialist Aboriginal Advocates who provide culturally safe information and advocacy support to Aboriginal older people.

Yes. You can choose to have a family member, representative or other support person involved. ARAS will continue to work with and at your direction wherever possible, and your rights, wishes and preferences will remain central to the advocacy provided.